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AI Chatbot for Customer Support – Service Company C

Challenge

The call center at Service Company C spent over 200 hours/month handling FAQs, leading to high labor costs and long wait times for customers.

Solution

BinaryTech developed a GPT-powered chatbot integrated with internal knowledge base and FAQ system. Deployed across Slack and web chat channels. Provided admin dashboard with log analytics capabilities.

Results
  • Reduced FAQ-related workload by 50%
  • Shortened average response time from over 60 seconds → 10 seconds
  • Enabled 24/7 support with improved customer satisfaction
1.5 months
Illustration
Customer Feedback
Mr K.Sato Logistics Department
5.0

Its natural Japanese communication and user-friendly interface are particularly impressive. Many in our company have commented, “It feels like talking to a real person.” We are now considering expanding its use into other operational areas as well.

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